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Scope of Work:
Planning, design, development, implementation, configuration, monitoring, troubleshooting and maintenance of LAN/WAN production support services.
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Support includes:
Cisco routers/switches/firewalls/monitoring/troubleshooting/deployment
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TECHNICAL EXPERTISE
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Cisco Routers:
2900, 3925, 3640, 2800, 7200
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Cisco Switches:
Nexus 7k,  4500X, 3850X, 3750X, 2960X, 6500 VSS
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Protocols:
BGP, HSRP, IGMP, OTV, EIGRP, VoIP,  OSPF,  IPsec, QoS
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Security/Firewall:
Cisco ASA Firewall Fortinet, Aruba Networks, CheckPoint NG
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Layer 1/2 Telecom:
Testing/Turnup (Circuits) i.e  AVPN/MPLS, GigE, T1
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Documentation/Network Monitoring:
Microsoft Visio, HP OpenView, CiscoWorks, WireShark, Windows Operating Systems and Suites, Novell Netware
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Additional Training:
Wireless, MPLS, Project Management, Unified Communications

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PROFESSIONAL EXPERIENCE

*  Planning, design, development, implementation, configuration, monitoring and maintenance of all network production support services.

*  Exemplary customer service and communication skills.

* Successful completion of projects on time.

* Active participation of team meetings for project discussions and problem resolution.

* Facilitation of IT helpdesk troubleshooting by configuring network monitoring/management software to provide extensive reporting, documentation along with graphical analysis.

* Provide advanced network troubleshooting of all Network devices including routers, switches, firewalls, etc..

* Ensures that vendors adhere to contracted SLA’s.

* Maintenance of current MS-Visio network documentation and diagrams for IT compliance, adherence to best practices and support.

* Knowledge transfer via mentor/mentee training in team centric environment.

* Timely network project updates to the Change Management system for auditor review.

* Creation and modification of Request For Proposals (RFPs) for bids for Internet Service Provider (ISPs) services